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Small Business Telephone System Call Statistics
Regardless the size of your business, call statistics allows you to see the location of all your callers, busy periods and the time taken to answer all your calls. The call statistics information is very useful for a company in order to design its future marketing campaign and businesses strategies. The call statistics data is very easy to comprehend and understand, based on your inbound phone calls. This information also enables you to increase your enquiries, save money on advertising and marketing, plan you staffing and improve your customer service. You can also get your call statistics data even if you have non geographic number (0800 numbers, 0844, etc) attached to your system.
Answered Call Reporting
This report tells you about the exact facts on incoming calls, broken down by day, week or month including the total number of calls and minutes. The report even tells you about the number calls made by each number, duration of each call, average volume of calls, etc.
Unanswered Call Reporting
At times you are unable to receive calls. This report gives you the detail about the unanswered call and other useful records related to it. This record can also be broken down into more granular level such as daily, weekly and monthly call analysis. Reports helps you identify key areas where you can improve your business to ensure that every call is answered effectively.
Lost Call Analysis
This report is very important since these calls that are not being connected to the company. It will help you find the possible reasons of failure of connection.
Call Profiling
Call Profiling provides you with a geographical breakdown of your incoming calls. This is very important when you are planning of introducing a new campaign, as it gives you an idea about the possible response the campaign is going to receive geographically (0800 uk numbers).